At Mahekamil.shop, we want you to be completely satisfied with your purchase of our Winter Dress Collection. If for any reason you are not happy with your order, we are here to help. Please read the following Return and Refund Policy carefully for all the details regarding returns, exchanges, and refunds.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- Return Window: Returns must be initiated within 30 days from the date you received your order.
- Condition: The item must be unused, unworn, and in the original condition with all tags and labels still attached.
- Original Packaging: Items should be returned in their original packaging to ensure they are protected during transit.
- Non-Returnable Items: The following items cannot be returned:
- Gift cards
- Items marked as final sale
- Items that have been worn, washed, or damaged
2. How to Return an Item
If you wish to return an item from our Winter Dress Collection, please follow these steps:
- Contact Us: Email our customer service team at support@mahekamil.shop within 30 days of receiving your order to request a return authorization. Please include your order number, the items you wish to return, and the reason for the return.
- Return Instructions: After receiving your return request, we will provide you with the return instructions, including the return address.
- Return Shipping: You will be responsible for the cost of return shipping unless the item is damaged, defective, or an error was made on our part. We recommend using a tracked and insured shipping method to ensure the safe return of your item.
- Inspection: Once we receive your returned item, it will be inspected. If it meets the return requirements, we will proceed with the refund or exchange.
3. Refunds
- Refund Processing: Once your return is approved, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used at checkout.
- Shipping Costs: Shipping charges are non-refundable unless the return is due to a defective item or an error on our part. If you received free shipping and return the item, the standard shipping cost will be deducted from your refund.
- Partial Refunds: We reserve the right to issue partial refunds if the returned items do not meet our return criteria (e.g., damaged or missing tags).
4. Exchanges
If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the replacement item. We recommend that you contact our customer service team at support@mahekamil.shop for guidance on exchanging your item, as the process may differ depending on product availability.
5. Damaged or Defective Items
If you receive a damaged or defective item, please contact us within 48 hours of delivery. Provide photographs of the damage or defect along with your order number, and we will assist you in resolving the issue by offering a replacement or full refund.
6. Non-Refundable Items
The following items cannot be returned or refunded:
- Items purchased as part of a special offer or promotion (unless stated otherwise).
- Gift cards or items marked as final sale.
7. Cancellation Policy
You can cancel an order within 24 hours of placing it. To cancel your order, please contact us immediately at support@mahekamil.shop. If your order has already been shipped, please follow our standard return process once you receive the item.
8. International Returns
For international orders, please be aware that you are responsible for return shipping costs. Additionally, customs duties, taxes, and fees may apply and are the responsibility of the customer. Please check with your local customs office for more information.
9. Contact Us
If you have any questions or concerns about our Return and Refund Policy, or if you need assistance with a return or exchange, please contact us:
- Email: support@mahekamil.shop